"HP DesignJet 1050C Plotter is not working in the site office. After given the print command it is showing some system error (09B003 - 7A0462), i have logged the complaint in the HP, they will call us on tomorrow or Monday, they are asking for proof of purchase.
Before going ahead with the hardware problem, the issue I face with HP each and every time I call them, is first they refuse to accept that the product is under post warranty / AMC. I need to provide all types of proof, model number, serial number, HP Care Pack number. Why can't they track it down with just the serial number, the way Dell does it...........pissed of with HP support....
HP help desk team, don't even make an effort to diagnose the problem, so that the engineer can take the part along with him in his first visit and fix it.
The system error (09B003 - 7A0462) - our diagnoses showed that the plotter hard-disk was faulty, which we removed for time being for the plotter to work....
Need to follow up with HP to get it replaced...........Don't know what reason they will give us to avoid to replace the hard-disk.
May be I am use to Dell support....Who adhere to their contract terms and condition, if they say 4 hour resolution, they do it..............................Which I have not found any other company doing so......
1 comment:
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