Wednesday, February 02, 2005

Mail disappears when its read in Outlook Web Access (OWA) or Webmail

AdminLife : OWA : When replying to an e-mail it disappears... on microsoft.public.exchange.clients

A remote user called up saying his mails are getting deleted once he read it, when logged into the user found only unread mails in his inbox.

The user was access web mail using Outlook Web Access, in OWA there are hardly any settings, which can move mails to a different folder.
When opened up his mailbox in Microsoft Outlook all mails were visible, this assured that his mails were not deleted.

Again logged on to his web mail, checked his View settings was select to "Unread Messages" changed this to "Messages" displayed all the mails

Strange problems, this would take up my time if not google was there, a google search gave me the solution :)